Terms & Conditions
- How to Purchase
- Acceptance of Your Order
- Size Chart
- Shipping Rates and Policies
- Tracking Your Order
- Cancellation, Returns and Exchanges
- Product care
- Social Security Number
- Vacations 2018
HOW TO PURCHASE
All orders are subject to acceptance and availability. IOSSELLIANI offers products for sale that are in stock and available for dispatch from our warehouse. All prices and offers remain valid as advertised from time to time. The EURO price of a product displayed on the site at the time the order is accepted will be honoured. Please note that all transactions will be in EURO only, US DOLLARS prices are shown only for the buyer reference.
Commercial order’s final price includes 22% VAT, duties and taxes for EEC citizens only (Directive 2008/8/CE). Extra UE duties and taxes are determined by the shipping address entered at checkout. IOSSELLIANI is not responsible for any extra fee charged by customs.
Refused Shipments: If you decide to refuse any shipments from IOSSELLIANI, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to IOSSELLIANI. This amount will be subtracted from your merchandise refund.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order. Unless you cancel your order in accordance with our Cancellation policy below, acceptance of your order and completion of the contract between you and IOSSELLIANI will be perfected when we despatch the goods to you. IOSSELLIANI reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn or that you do not meet the eligibility criteria set-out above. Furthermore, IOSSELLIANI may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. IOSSELLIANI will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
|US||UE||Ø* mm||Ø* inch|
*inside diameter in millimeters and inches. Please note that “DIMENSIONS” are approximate and may be used with the purpose to visualize the real dimension of the object. Please also note that being our jewels entirely handcrafted, some details may result different as shown. Questions? If you still are in doubt, please, contact us at the contact page.
Payment can be made by Visa, Visa Electron, MasterCard, Maestro, JCB, UnionPay and Paypal. Payment will be debited and cleared from your account upon receipt of your order by IOSSELLIANI. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to IOSSELLIANI, we will not be liable for any delay or non-delivery.
SHIPPING RATES AND POLICIES
IOSSELLIANI offers delivery to more than 100 countries around the world as indicated on the order form. We endeavour to dispatch all orders within 24 hours, however, please allow up to 8 days for delivery as external factors may cause delays. Your order will be shipped once:
i) Payment has been approved.
ii) The delivery/billing address has been verified. In calculating when your order will arrive, start with the day in which both these prerequisites have been met and count only business days thereafter. Shipping costs will be calculated depending on the size, weight and destination of your package. All shipping is handled by IOSSELLIANI carrier partners. The following table is only an indication of shipping costs; actual costs depend on the size and weight configuration of the merchandise purchased. The shipping costs are calculated on the basis to the shipping address if the amount of the shopping cart is less than €350,00 incl. VAT (shipping costs included). If the amount of the shopping cart exceeds or is equal to € 350,00 incl. VAT (shipping costs included), the shipping is free.
Due to the high volume of shipments during Christmas period, we inform our clients that some delays on deliveries may occur . Orders will be handled by from our staff as usual, however they may not be delivered on time due to the shipping line, which is –during Christmas period- overcrowded. Please, allow our forwarders some extra time to deliver your good. We thank you for your patience and understanding and hope this will not cause you any major troubles.
U.A.E. (United Arab Emirates)
Virgin Islands (UK)
Virgin Islands (US)
Bosnia And Herzegovina
IOSSELLIANI insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.
TRACKING YOUR ORDER
You can check the current status of your shipment by mailing us at the contact page. Simply give us your unique tracking number which we e-mailed to you, and we will track your shipment for you. IOSSELLIANI will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the IOSSELLIANI web site, your credit card details are not held on the Web site.
CANCELLATION, RETURN AND EXCHANGES
If you receive a faulty or damaged item, please notify us within seven days. We will exchange or substitute it. To arrange a return, if the item you received is faulty or is not what you originally ordered, please email us at the contact page. quoting your name and address, details of the product (style ref.), the reason for return. We will then advise on how to proceed with the return. You have 7(seven) days to return the merchandise. We will not process claims for goods received as faulty after this period of time. The item is your responsibility until it reaches us. We cannot be held responsible for returns that are lost in transit. If you are returning an item for a refund or an exchange the total cost of returning the item to us is your responsibility, shipping fees and custom duties included. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not refund goods that have been worn, do not have their original packaging or show obvious signs of abuse. Goods that are returned to us without their original packaging will be refunded less a deduction of 10%.
In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. A tracking number is required to monitor all dispatches. Thank you for notifying us of the upcoming delivery.
IOSSELLIANI creations are the ultimate in fashion jewelry, and like all precious treasures need to be taken as such. We recommend storing the pieces preferably in our beautiful padded case to prevent the surfaces from scratching. Perfumes and every day wear will all take their toll on your IOSSELLIANI jewels, so try to keep contact with cosmetics down to a minimum. We also recommend not to wear your jewelry while washing hands, or while swimming.
The natural materials may present some dots and shades after a while, which are considered as beautiful as Nature can be. The colors and styles will vary between the different collections and designs, but each piece is produced following a premium standard of production.
Gemstones and platings can naturally diminish over time, but with the proper love and care your IOSSELLIANI pieces will remain beautiful for years to come.
IOSSELLIANI jewellery is nickel free, although it is not guaranteed as hypo-allergenic.
SOCIAL SECURITY NUMBER
Private USA citizens and non-USA citizens residing in the USA who import Internet goods from abroad are required to have a Social Security Number and must release this number willingly to the express courier or broker. Non-USA citizen/resident who DO NOT have a USA Social Security can provide a CBP – Customs Border Protection – assigned number (The process to obtain a CBP assigned import number generally takes 10 business days). For more information, please visit the USA government site for Customs Border Protection: www.cbp.gov
All purchases placed August 1st-31st inclusive will be processed upon our re-opening on Tuesday, September 1st. During the same period, the flagship store in Rome will be closed.